LadyLee的學習筆記小行星

協商 Negotiation September 7

● be on the same page = be in agreement  (phr) 意見一致
· Make sure we are on the same page.
● unanimous                  (a) 一致通過的
· We finally reach a unanimous decision.
● consensus                  (n) 共識 (不可數)
· We finally reach a consensus on this matter.
● be in favor of sth = be in approve of sth (phr)贊成某事
· I'm in favor of your idea.

客訴 Customer Complaints May 7
● patience           (n)耐心
· You have patience with your customers.
● empathy           (n)同理心
· I have deep empathy for the customer.
● attentiveness    (n)注意,關注
● communication (n)溝通