協商 Negotiation September 3
★ We need to be given assurance that your company can handle such a large area.
我們需要貴公司保證你們能夠應付如此大的區域。
1. assurance n. 保證/ assure v.保證
2. handle vt.應付,處理客訴
客訴 Customer Complaints May 3
★ Can you put me through to customer service?
你可以幫我轉接到客服部嗎?
1. customer n.顧客
2. service n.服務
3. customer service 客服
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